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laura Palfreyman

67 days ago
Unfiled. Edited by laura Palfreyman 67 days ago
  • if you can’t do something, it’s the design’s fault not yours
 
947 days ago
Unfiled. Edited by Angela Collins-Rees 947 days ago
Angela C Assisted digital
 
  • Assisted digital is not about creating a new service or channel
 
  • Assisted digital is about creating a sustainable and practical way to support someone to use the same digital service that confident users access.
 
  • Assisted digital research should not be mistaken for accessibility testing
 
  • An assisted digital user is someone who needs help using a digital government service. This includes people who are offline with no digital skills, and people who are online but have limited digital skills.
 
  • Assisted digital research should not be mistaken for accessibility testing. The audience for accessibility testing includes users who access the service via a range of assistive technologies (eg screen readers or voice recognition software). There are many people who use such technologies but are digitally proficient and don’t need assisted digital help.
 
  • Assisted digital support is delivered in 2 key ways:
  • over the telephone, with someone guiding the user through the service or inputting information into a system on their behalf 
  • in person, through a home visit or at the support provider’s location (eg high street or office)
 
For more information:
 
 

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