Hackpads are smart collaborative documents. .
367 days ago
Unfiled. Edited by Ben Carpenter 367 days ago
A discussion guide is an agenda for a research session. A good discussion guide will help you to:
  • prepare
  • rehearse, and 
  • run your research. 

9 days ago
Unfiled. Edited by John Waterworth 9 days ago
In the past we used this wiki to help us develop guidance for user researchers.
220 days ago
Unfiled. Edited by Will Myddelton 220 days ago
We do a lot of phone interviews at GDS. They are a great way to quickly get some high-level qualitative insights. 'Paired phone interviewing' is something we are trying out as a way to:
  • involve your team in a phone interview (user research is a team sport)
  • add extra questions to the interview as it evolves
  • get technical help if the topic of the interview includes specialist terms or acronyms
340 days ago
367 days ago
Unfiled. Edited by Ben Carpenter 367 days ago
A discussion guide is an agenda for a research session. A good discussion guide will help you to:
  • prepare
  • rehearse, and 
  • run your research. 
367 days ago
Unfiled. Edited by Ben Carpenter 367 days ago
I need to know what to do to help my team run a really great service

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