Hackpads are smart collaborative documents. .
12 days ago
Unfiled. Edited by laura Palfreyman 12 days ago
  • Assisted digital is not about creating a new service or channe
21 days ago
Unfiled. Edited by Janette King 21 days ago
In the past we used this wiki to help us develop guidance for user researchers.
22 days ago
Unfiled. Edited by John Waterworth 22 days ago
The previous content of this hackpad has been superceded by this guide:
255 days ago
Unfiled. Edited by Will Myddelton 255 days ago
We do a lot of phone interviews at GDS. They are a great way to quickly get some high-level qualitative insights. 'Paired phone interviewing' is something we are trying out as a way to:
  • involve your team in a phone interview (user research is a team sport)
  • add extra questions to the interview as it evolves
  • get technical help if the topic of the interview includes specialist terms or acronyms
416 days ago
Unfiled. Edited by Jane Reid 416 days ago
All about user needs:

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