Hackpads are smart collaborative documents. .
183 days ago
Unfiled. Edited by laura Palfreyman 183 days ago
  • Assisted digital is not about creating a new service or channe
192 days ago
Unfiled. Edited by Janette King 192 days ago
In the past we used this wiki to help us develop guidance for user researchers.
194 days ago
Unfiled. Edited by John Waterworth 194 days ago
The previous content of this hackpad has been superceded by this guide:
427 days ago
Unfiled. Edited by Will Myddelton 427 days ago
We do a lot of phone interviews at GDS. They are a great way to quickly get some high-level qualitative insights. 'Paired phone interviewing' is something we are trying out as a way to:
  • involve your team in a phone interview (user research is a team sport)
  • add extra questions to the interview as it evolves
  • get technical help if the topic of the interview includes specialist terms or acronyms
587 days ago
Unfiled. Edited by Jane Reid 587 days ago
All about user needs:

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This pad is open to "", so will still be able to access it.

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