Ia recruitment brieft's important to remember that a user's full journey through a service goes beyond what they might find on-screen. It starts when they first think have a need, until that need is met.
The note-taker can (should) be a non-researcher. They don’t even have to leave their desk! They just dial in, take notes, and get back on with their work. If you use a domain expert they can understand all the crazy domain-specific jargon. For example, use a developer to take notes when you’re interviewing a developer.
This might be a bit of an unusual post but due to the nature of this role, User Researchers seem very hard to find these days, I wanted to shout out that I do have an exciting Job Opportunity based in Telford, Shropshire. It's a full-time permanent role, has a very interesting client, the company has a great rep and could offer you career development depending on your own mind set of course.
If you would like to know more, drop me an e-mail with your contact info: firstname.lastname@example.org